On-boarding & Implementation Specialist
Experience: 1-4 Years
- Acting as the lead point of contact to clients & delivering service via phone, remote connection or email.
- Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing.
- Wherever mandatory, escalating priority issues as per client specifications.
- Also required are successful planning, product implementation, maintenance and follow up for all POSist users.
- Any Graduate/Post Graduate.
- Knowledge of computer hardware and software.
- Should have excellent communication skills (English, Hindi or any local language).
- Willing to work in rotational shifts.
- Prior experience in handling customers of F&B industry is a plus.
- Proper phone etiquette & effective listening skills.
- Multi-tasking capabilities.
- Ability & desire to work in a fast paced, fun & demanding environment.
Launched in 2012, POSist is a leading cloud-based restaurant technology platform suited for restaurants of all sizes. POSist offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue.
Headquartered in New Delhi (India), POSist has offices in Dubai, Mexico, New York, Delhi, Bengaluru, Mumbai, and Pune. POSist is trusted by over 8,000+ restaurants in 20 countries and 100 cities worldwide. The company works with some of the leading brands across the world including Lite Bite Foods, Taco Bell, Jamie’s Italian, UK based Millie’s Cookies, Suzette Gourmet, Olive Bar & Kitchen among others.
POSist offers over 100+ integrations with Online-ordering platforms, Digital wallets, Cloud telephony software, Table reservation platforms, Loyalty programs, and Delivery partners with all leading online food aggregators, across the world.
At POSist, you’ll be part of an energetic, fast-growing team with incredible opportunities for growth, and advancement. You’ll have the chance to make a lasting impact on the company, as part of a collaborative group. If you are up for the challenge, apply today!
For more information visit www.posist.com
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